Please read our Terms and Conditions before committing to a relationship with Bitterne Box Co (BBC). These are here to explain and protect both our (Bitterne Box Co.) and your (customers, suppliers, webpage visitors) ethical and, above all, legal rights. If you do not agree to the terms and conditions found on this page, please cease your business and or/interest in us. We reserve the right to review and amend these terms and conditions in accordance with British Law and circumstance. Breaching these terms and conditions may lead to termination of your relationship with us. We also reserve the right to cancel your account or terminate your relationship with us if we believe there to be a breach of security.

Website

Reliance on this website is at your own risk, and there is no warranty provided on the information found here.
Excepting ourselves, this website and its content is strictly for non-commercial use
Do not exploit the content found here, nor store it on drive for future use without the correct permissions.
We hold no responsibility if the website becomes temporarily unavailable for reasons beyond our control.
We have no control over information found on linked external websites and give no guarantee for the validity of their content.
We hold no responsibility for digital bugs and viruses that may be linked to our website.
It is your responsibility to provide the tools by which to access the website for relevant information and by which to contact us.
If linking any original material from this website to another page, credit Bitterne Box Co and/or the relevant artist/designer.

Ordering, Purchasing & Cancelling

Ordering
You must be over 18 to order from Bitterne Box Co.
You must provide honest and accurate details on the ordering page and inform us asap of any changes to them
Please keep your password confidential.
Purchasing
 PRODUCTS
When ordered products are unavailable they will be substituted for goods of equal value. You have the right to refuse and be refunded, or
to have your account credited.
Product prices are inclusive of VAT where payable
Prices of Seasonal products are liable to vary, information of price changes will be found on this website or social media platforms.
Products sold by weight may vary in quantity and will have a 10% leigh way in accuracy.
It is your responsibility to wash products before consumption.
Products may look different to the picture advertised on our website and social media platforms.
Packaging may vary (See environmental policy)
 PAYMENT
Payment must be made at point of ordering, through our website.
You will receive payment confirmation via email.
Cancelling

You are able to amend and cancel your orders until the stated cut off time for that weeks orders. Cancellation procedures beyond the cut
off point will be at the BBC’s discretion.
Cancellations may be made through links on your account page on this website.

Delivery


DELIVERY CHARGE
There is a £10 minimum spend at BBC and there is £2.50 delivery charge. We reserve the right to review and amend these charges. You
will be notified of these changes before being charged.
DROP OFF DETAILS
Your home address as stated on your account under ‘delivery’ is where your products will be dropped
More detailed information on where to drop your order must be made before the cut off point for orders. This information must be sent
through your website account.
We reserve the right to change the day of your delivery but we will provide at least 24hours notice.
LIABILITY
Once your order has arrived at the agreed drop off point, the responsibility of the product is handed to you.
We are not liable for deterioration of products if drop of points exceed temperatures of 8 degrees Celsius. It is your responsibility to
ensure drop of points are a suitable environment for your products.
We are not liable for theft or damage to products left at agreed drop off points
We hold no responsibility for late or failed drop offs due to circumstance beyond our control (E.g. weather, vehicle breakdowns, traffic,
organised strikes, energy supply, supplier or equipment failures, war, terrorism)
Errors must be reported as soon as the box is collected by you and inspected.

Allergens

Please note that we handle nut products
Our products may contain nuts, soya, gluten, celery, milk

Basis in Law

Written in line with relevant English Law, and all disputes will be decided by English courts.

Our checkout is currently closed. You can still look around but you won't be able to add things to your basket, or check out, until our next order period: 7am Thursday to 6pm Sunday. (Monday on Bank Holidays)