General

The Bitterne Box Co is Southampton’s original Veg Box Service, delivering the finest fruits, vegetables, local produce and plenty more in and around Southampton since 2015!

Category: General

Yes, there is a £10 minimum order.

Category: General

We currently deliver Monday-Thursday, from 10am-6pm.

NEW DELIVERY DAYS IN EFFECT FROM MONDAY 27TH JULY 2020

Monday
SO19 (all areas)
SO31 4
SO31 5
SO31 8

Tuesday
SO18 (all areas)
SO30 (all areas)
SO50 6
SO50 7
SO50 8

Wednesday
SO14 (all areas)
SO17 (all areas)
SO53 (all areas)
SO51 (5, 7, 8, 9)
SO16 2
SO16 3
SO16 7
SO50 4
SO50 5
SO50 9
SO52 9

Thursday
SO15 (all areas)
SO16 (all areas except 2, 3 and 7)
SO40 2
SO40 3
SO40 8
SO40 9

If you can’t see your postcode on this list, pop an email over to info@bitternebox.co.uk

Category: General

No – order as and when you require, there is no forced subscription!

Category: General

Not yet, currently we are only taking orders for the coming week, but we will be adding subscription options soon.

Category: General

Currently we deliver to the following areas, Mon-Thurs.

Monday
SO18 (all areas)
SO30 (all areas)
SO50 6
SO50 7
SO50 8

Tuesday
SO19 (all areas)
SO14 (all areas except SO14 6)
SO31 4
SO31 5
SO31 8

Wednesday
SO17 (all areas)
SO53 (all areas)
SO51
SO14 6
SO16 2
SO16 3
SO16 7
SO50 4
SO50 5
SO50 9
SO52 9

Thursday
Durley
SO15 (all areas)
SO16 (all areas except 2, 3 and 7)
SO40 2
SO40 3
SO40 8
SO40 9

Category: General

Yes – fill out our contact form, with your name and email address, and we’ll get you set up as soon as possible.

We are also taking a small number of customers close to the farm in Durley, if you live in Durley, pop us a message and we’ll get back to you as soon as possible.

Category: General

We reuse all empty boxes, so please leave these out before your next delivery and we will swap these over when we drop your fresh box off. We also reuse egg boxes, so please leave these out too!

Category: General

No, if nobody is home when we deliver, we will leave the box somewhere, you can leave us instructions when you place your order.

Category: General

Yes, there is a £2.50 delivery charge, this applies to all orders and covers the delivery cost to us. All orders are delivered by our delivery partner, Zedify – where possible by cargo bike and electric van.

Category: General

No, we do not have a depot or office that is open to the public, orders cannot be collected.

Category: General

All orders must be paid for, by credit or debit card, at the time of ordering. We cannot take cash payments.

Category: General

Ordering

Currently this site is only open for orders from Friday Afternoon – Sunday so products will show as out of stock, or unavailable, outside these times. If it’s Friday and products are showing as out of stock, hold tight – we’ll be live soon!

Category: Ordering

All orders MUST be placed by 6pm Sundays, we will not be able to process any orders placed after this time.

Category: Ordering

No, currently we are only able to take orders for the coming week, please wait until the weekend before the week you would like the delivery.

Category: Ordering

No, once an order has been placed, it can’t be amended. Please email us if you need to add or remove anything from a submitted order.

Category: Ordering

Yes, you can place multiple orders, to different addresses.

Category: Ordering

Yes, you can list one or two items to be swapped out of your box, currently you cannot specify the replacements. Other fruit and veg items can be added to your order separately.

Category: Ordering

No, as we don’t force subscription our rounds vary each week. Due to this we can’t allocate specific delivery times, or guarantee the same time each week.

Category: Ordering

Orders

Occasionally we will have to swap something out of your box and substitute for something else, we will try to let you know, but we won’t always be able to. If you are definitely missing something, get in touch and we’ll get it out to you that week if possible, otherwise we’ll add it to your next order.

Category: Orders

If you think your box hasn’t been delivered, please let us know and we’ll track it down straight away. Please wait until 6pm on the day of delivery before getting in touch.

Category: Orders

If something isn’t quite right with your box, please let us know straight away. While we pride ourselves on picking and packing the freshest, tastiest fruits and vegetables there are always risks when dealing with fresh produce. If you’re not happy with anything we’ve delivered, get in touch; we’ll sort it and take steps to avoid it happening again!

Category: Orders

Most of our egg boxes are reused, we collect egg boxes from homes across Southampton and pack fresh free range eggs from Romsey into them. All eggs will be large and free range, irrespective of the packaging.

Category: Orders

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Our checkout is currently closed. You can still look around but you won't be able to add things to your basket, or check out, until our next order period: 2pm Friday to 6pm Sunday.